This interactive presentation provides explanations, guidelines and strategies to improve your oral communication skills. It covers how to navigate conversations, simplify or request information, build rapport, give direction, handle deficiencies, persuade others and navigate group meetings.
Taking this module provides certified members with 1.5 hours of CPE.
Instructions for viewing the presentation :
The presentation has been designed in a modular format will provide you with the opportunity for a self-paced, selective learning experience. Each presentation contains several modules, each with sub-sections that are listed on a main menu to the left of each slide. They can be accessed, in any order, by simply clicking on the appropriate title.